Return, Refund & Complaints Policy for Surrey Quays Flower Deliveries

Our Fresh Flowers Guarantee in Surrey Quays

At Florist Surrey Quays, we take immense pride in providing only the freshest, most beautiful blooms to all our customers in Surrey Quays and the surrounding areas. Each arrangement is carefully hand-crafted and delivered with the utmost care, ensuring your satisfaction from doorstep to display. Our commitment as your trusted local Surrey Quays florist means prioritising quality, reliability, and your complete happiness with every delivery to households and businesses nearby.

Damaged-on-Arrival Policy

We go above and beyond to ensure every bouquet arrives in perfect condition. However, if your flowers or arrangement arrive damaged or in less than perfect condition, please contact us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we may ask for a photograph of the delivered flowers. Once confirmed, we will offer a prompt replacement or a suitable refund, according to your preference. Your satisfaction is important to us, and we strive to make it right every time.

Freshness Window

As advocates of floral excellence, we guarantee the freshness of our flowers upon delivery. Arrangements are sourced and prepared on the day of dispatch to ensure maximum freshness. We expect our flowers to remain vibrant and beautiful for a minimum of 5 days from delivery, provided they are cared for as per our guidelines. If your flowers do not meet this standard, please notify us within 48 hours of delivery so we can address your concerns and guarantee your enjoyment of a fresh, lovely bouquet.

Refunds and Replacements

Your happiness with our floral creations is at the heart of what we do. If you are unsatisfied—even after receiving a replacement for any damaged or unsatisfactory flowers—we offer a full or partial refund, depending on the nature of your concern. Refunds are processed promptly via the original method of payment once eligibility has been confirmed, helping provide peace of mind when you order with Florist Surrey Quays. We also offer replacements where appropriate, ensuring you never miss out on the joy of receiving fresh, beautiful flowers.

Complaints Procedure

If you wish to make a complaint or have any concerns about your order, we encourage you to get in touch with us promptly. Please provide as much detail as possible about the issue, including your order reference and any supporting information or images. Our dedicated team will review your complaint and aim to resolve it within 2 business days. As a trusted local florist in Surrey Quays, we deeply value your feedback and strive to turn any disappointment into an opportunity to improve your experience.

Your Local, Trusted Surrey Quays Florist

Florist Surrey Quays has become a preferred choice for fresh, stunning arrangements among Surrey Quays residents and businesses alike. We thank you for choosing us and remain committed to delivering not just beautiful flowers, but exemplary service every time. Your trust, satisfaction, and the enduring quality of our flowers are our top priorities. Thank you for letting us be part of your most meaningful occasions.